VERO Store Policies

Truth, transparency, and quality are what drove us to design a watch that will last your lifetime.

Your watch was manufactured by people passionate about watchmaking. Each watch is made to our exacting standards and is designed, assembled, regulated and warrantied in-house, here in Portland, Oregon. If for any reason yours stops working, reach out to our team and we’ll fix it free of charge (so long as it’s not lost or stolen) through the duration of your warranty. 

We get it, watches take a beating. We offer a 10-year, no-questions-asked warranty against any damage. Seriously, any damage. Past 10 years, we continue to offer service and support to ensure your watch runs to the highest standard. We know what it takes to craft a truly dynamic time piece, and we stand behind all of our watches with the best warranty in the industry.

Click Here to contact VERO directly to get your watch in for warranty or service repair. VERO will supply a shipping slip for you to get your watch back to us. Once your watch has been received by our team, please allow 3-5 days for our watchmaker to identify all repair and service points to give you an accurate timeline in getting your watch back to you. 

All orders ship from our office in Portland, Oregon. We offer local pick ups as well. Orders are processed within 24 business hours. We notify our customers with order details and tracking information the moment it is available. Shipping times and costs are calculated at checkout and determined by the customer's shipping location. 

If your order has an international destination, it may be subject to import taxes or duties. In addition to the international shipping charges, any applicable importation costs will be the responsibility of the purchaser and will be collected by the international carrier at the time of delivery. Please check with your country’s customs office if you have any questions before placing your order.

*We are lawfully unable to alter the product descriptions on shipping packages and customs forms. 

If you are unhappy with your items for any reason, you have seven days (7 calendar days) from it's delivered date to contact us for a return or exchange.

Please contact us at 

Return shipping charges are the responsibility of the purchaser. All returned items must be in their original packaging, unaltered and undamaged. We issue refunds after we have received your returned items. Refunded payments are typically processed within 24 hours; however, bank processing times may vary.